But the real value in UC--improved communications among employees and with customers--is rarely best expressed in dollars and cents.
When Richard Buss began exploring UC in 2010, his goals were straightforward: simplify his telecom infrastructure, cut costs, harden his networks and reduce network redundancy. At the time, the vice president of technology for environmental testing company EMSL Analytical was managing a hodgepodge of phone systems scattered around the company's 43 sites.
To continue reading, . You'll get free access to premium content from CIO, Computerworld, CSO, InfoWorld, and Network World. See or .