• Presence Services, formerly known as Intelligent Presence Services, takes a more central role within the communications platform, expanding the ability to federate presence from multiple sources and vendors for a more accurate view of an employee or work group availability.

• Application Enablement Services and Integrated Manager, which remain the same.

For companies with branch locations, Avaya Aura Branch Edition provides the capabilities of Avaya Aura as a SIP-based replacement for key systems in small locations, enabling companies to go from stand-alone stores and branches to a full, SIP-connected enterprise.

Avaya Aura is supported by Avaya's new consulting framework - Avaya Strategic Communications Consulting, which helps businesses evolve their communications using the most advanced expertise, tools and capabilities. This new consulting practice builds on Avaya's strong record of helping companies meet business challenges using advanced communications technologies.

Avaya also has one of the broadest portfolios of SIP-based communications applications and an extensive community of independent software developers through the Avaya DevConnect program.