Cross said the itSMF membership base is interested in peer review and knowledge-sharing about the right and wrong way to approach IT service management challenges.

"This is exactly the type of research that will allow them to compare what they are doing within their own operations to local trends and similar surveys conducted in the US and Europe," he said.

The USQ research team, led by Dr Aileen Cater-Steel and Dr Wui-Gee, conducted an initial survey of delegates at itSMF Australia's national conference in Brisbane last year.

The methodology developed for this survey now forms the basis of ongoing research in the area of IT service management improvement trends.

Findings were presented in New Zealand and they will also be presented later this month in Sweden.