In addition, helpdesk/support costs don't appear to decrease either. More than two-thirds (70%) answering the survey said they saw no change with BYOD, but 28% said costs increased by 20%. "By rights, users who bring their own devices to work shouldn't automatically expect technical support from their IT staffs," the report remarks. "On the other hand, what is the support staff supposed to say when users experiencing connectivity problems or performance degradation come calling?"

The IT staff is increasingly in a situation where they have to "do their best to support a multi-OS mobile environment, particularly since it's not necessarily evident to the end-user whether the cause of problems lies in the device itself, the public cellular network or in the corporate network."

According to the report, most respondents to the survey say their companies reimburse employees for business-related mobile calls and data access, with about half providing a monthly stipend, and half a reimbursement via expense report. The report acknowledges both approaches "have their pros and cons." Stipends tend to fall between $26 and $75 per user per month.

Mobile phones dominate the picture now, with 59% saying their companies have different procurement and reimbursement and mobile phones. Some of this attitude about tablets can be chocked up to the relative "newness" of iPads and other tablets, the report concludes.

According to the survey, 52% said they have a written mobile usage policy that users must sign as part of the management process. Security is a top reason not to go into BYOD. "BYOD has headed into the mobility spotlight during a time when financially motivated organized cyber break-ins are coming into their own, and issues, if anything, have grown more stringent," the report points out. Nevertheless, executive demands for BYOD, cited by 12%, are hard to if not impossible to turn down, plus 7% admit they "aren't sure how to prevent BYOD" from happening in their organizations anyway.