'Curse you, users' redux

23.06.2011

Metaphor time: Google a picture of the . How many switches, dials, readouts and controls do you see, and how many hundreds of hours of training are required to safely operate that highly complex machine?

Now, consider the dashboard of any car. The most complex set of controls are the entertainment system and deciphering how to reset the clock. The rest of the car is simplicity itself.

Without picking on any one vendor, let's migrate this thinking to IT. How many options are there in a modern operating system? How many of those options are accessible by the user, who, in fits and starts of frustration or in the desire to learn how to perform a particular task themselves, click, pull down and choose (Yes/No) only to ruin performance or usability with little hope of return?

Now think about the or . How many options are there for the user to muck things up? A couple of orders of magnitude less, for sure.

Vendors, enterprise geeks and technical enthusiasts are demanding, creating and delivering entirely too many features, unnecessary complexity, and mind-numbing techno-babble to more than a billion people whose sole desire is to search for lost classmates, watch painful YouTube videos and plagiarize term papers.