Magrath, who's role is to manage the delivery of online services to partners and customers, also wanted to be able to deploy the application in-house and not have to technical staff to use it.

ING is also using the Presenter module for Connect which integrates Microsoft PowerPoint, allows voiceovers, and can publish to Flash.

"Presenter was significantly less [cost] and the source files are PowerPoint so we didn't need a flash developer," Magrath said. "Other options were standard flash or an in-house tool for Flash creation. They would have done what we wanted but I was concerned about the upgrade path."

The testing and integration of the new software took two weeks which Magrath said was very rapid.

"There are some smart little things in the software, like being able to save it to a CD to do roadshows and conferences and business development people can use it without an Internet connection," he said.