He said Attain's solution will use Lifeline's Microsoft Active Directory as the central repository for user identity data while Oracle Xellerate automatically synchronizes this with other applications, databases and the IP telephony system. Attain IT will use the Oracle tool to create a single interface for Lifeline's administrators to manage user information across its entire IT infrastructure.

The new system will allow single sign-on access to all the applications and resources volunteers need to work. It will also strengthen system security and audit capabilities and provide significant productivity benefits by reducing IT management and administration time.