Slower growth seen for call centers

14.06.2006

One constant thing that's growing is the demand for call center agents. According to industry reports, call centers employ some 112,000 workers in 2005 and will grow by at least 60 percent by the end of this year.

The figure is predicted to grow nearly four times as much by 2010. But according to CCAP, call centers hire only around 12,000 agents every year due to dwindling skill sets, not to mention high attrition rates which make for a non-sustainable labor supply.